Frequently asked questions
If something is unclear, start here. If you cannot find your answer, please contact us.
Getting started
What is Geniam?
A place to learn by talking with an AI teacher. You meet ideas in shorts, then work through courses made by creators, one episode at a time, talking with the AI teacher each course has.
Can I use it for free?
Yes. Signing up is free, and you can try the free episodes. Paid episodes are bought with cubes.
What do I need to sign up?
Just an email address or a Google account. No credit card.
Which devices can I use?
A web browser on a computer or a phone. Every feature works on both.
Which languages can I use it in?
The screens can be shown in 日本語, English or Tiếng Việt. The language of a course depends on the creator who made it.
Learning
What is an episode?
The smallest unit of a course. There are conversations with an AI teacher, videos, web pages and more.
How long is one episode?
It depends on the episode. If you stop partway, you can continue at any time.
Is it fine to stop partway?
Yes. How far you got is saved, so you can continue at any time.
What are shorts?
Short videos, one to three minutes long. When one interests you, you can talk with its teacher straight away or go on to the full course.
What can I write in my notes?
Anything you notice or think. There are two ways of writing, pages and a canvas, and you can write during an episode or when you finish it.
What is an assessment?
A test to know yourself. At present there is the Enecolor test: answer 32 questions by instinct, and learn your traits and strengths. It takes about three minutes.
What is a Coreroid?
A Roid (an AI) of your own, which you build yourself. You choose its name, icon, the prompt behind how it talks, its voice and its expressions. You can also bring it into episodes you are invited to.
AI teachers
What is a Mentaroid?
The AI teacher each course has. The name comes from "mentor", a guide and adviser. It answers your questions and gives feedback on your answers. Its personality, way of speaking and way of teaching are chosen by the creator of the course.
Can I talk by voice?
Yes. The teacher reads aloud in its voice, and you can answer with your microphone. You can also answer in writing.
Can I change how fast the teacher speaks?
Yes. You can turn reading aloud on or off and choose its speed. You can also choose how it moves on: Click to go on, Moves on by itself, or Skip ahead.
Are the AI's answers correct?
What the AI shows you is reference information for purposes such as learning support. Please make your final judgements and decisions yourself.
Pricing and cubes
What are cubes?
The unit used inside Geniam. You can use them for paid episodes, bundles, AI usage fees and some Roid features.
How much does it cost?
Signing up is free. The price of paid episodes is set by the creator for each course. The price is always shown on a confirmation screen before you buy.
Do cubes expire?
Six months from the day you buy them. The cubes closest to expiring are used first.
Can I get a refund?
As this is digital content, purchases cannot be refunded.
What is the AI usage fee?
The fee for the AI you use. On some courses, the creator pays it. You can check it on the episode's start screen.
How do I pay?
You buy cubes on a secure Stripe page.
Does buying together cost less?
Some courses cost less when you buy a chapter or the whole course together. You can check on the purchase screen.
Account and safety
Are my conversations used to train AI?
No. What you say, what you type and the files you share are never used to train AI models.
Can other people see the data kept only for me?
No. The memory and storage kept only for you, to make your learning better, are used only for you and never shared with other users. The data is encrypted, and neither creators nor we can see what is in it.
Can I delete my account?
You can leave at any time from My page. When you leave, your data, such as your history and notes, is deleted.
Creators
How do I make a course?
With Xroid Studio. For details, see the page "For people who want to make AI learning" and the Xroid Studio page (xroid.ai).
Glossary
- Course
- A course of learning made by a creator. It is divided into chapters and episodes.
- Chapter
- A group of episodes, counted "Chapter 1", "Chapter 2".
- Episode
- The smallest unit: a conversation, a video, a web page and so on. Counted "Episode 3".
- Short
- A short video, one to three minutes long. The way into learning.
- AI teacher (Mentaroid)
- The AI teacher each course has. The name comes from "mentor", a guide and adviser. It asks questions, reads your answers and gives feedback.
- Roid
- An AI that appears in Geniam.
- Coreroid
- A Roid of your own, which you build yourself.
- Creator
- Someone who makes courses and shorts.
- Cube
- The unit used inside Geniam, for buying paid episodes and more.
- AI usage fee
- The fee for the AI you use. On some courses, the creator pays it.
- Finished
- The mark of an episode you have read to the end.
- Continue
- Picking up where you left off.
- Assessment
- A test to know yourself. At present, the Enecolor test.
- Xroid Studio
- The tool creators use to make courses.
Still need help?
Contact usOpen it every day, even for five minutes, and learning becomes a habit.
Now, build yourself, together with AI.
Generate who you are.
Begin with the episodes you can try for free.
